Business Process Improvement

• Are customer-facing processes documented and clearly understood?
• Can employees clearly identify their internal customers?
• Can employees articulate customer needs in quantitative terms?
• Is process performance measured in a systematic manner?
• Are customer requirements integrated into process improvement efforts?

ICPI will collaborate with your employees to map and measure value streams and gather performance data on Core and Enabling processes. Leveraging our expertise in Lean Thinking, Value Stream Analysis and Six Sigma techniques, we will work with rapid improvement teams to remove waste and rework from key processes, thereby improving performance and quality while reducing cost. Get more info...